General Policies

Subscriptions

*These apply to all ice time, classes, camps and any other services provided by Premier Skating Academy!

All participants must have a Learn to Skate USA membership, US Figure Skating membership, USA Hockey memberships, ISI membership or Skate Canada membership.
We do not do refunds. If your purchased a subscription of any sort with us, it can always be cancelled (see below). If you purchased a camp, event or other one time purchase from us, it will be not refunded if you cannot come. In the event of severe injury or illness, we may transfer your purchase to a later date or credit your account, but this is not guarantee. Please email us and ask if this is a possibility for you.
Purchases cannot be swapped or combined between family members.
First come, first served. If something is filled up, please select an alternative option or the system may waitlist you.
In the event of inclement weather, families will be emailed ASAP if something is cancelled. However, we generally do not cancel anything unless the ice rink itself is shut down.
All buyers must only have one account. All participants must also only have one account that is attached to the buyer’s account. If we notice someone has two accounts, we will merge them together, however please do not keep making multiple accounts. Please re-set your password if you forget what it is instead.
Each skating opportunity we offer may have additional policies or rules that specifically apply to that program, class, ice time, etc. Please read carefully and abide by any other specific policies.

We use subscriptions for ice time and regular classes.
This helps families stay on top of purchases.
Anyone who is taking a small group class or skating on our ice time, must have some sort of subscription. You can only do a drop-in class or drop-in ice time purchase in addition to your monthly subscription.
If you ever need to cancel or pause a subscription, simply email us two business days before the first of the month so we can take care of that for you. We prefer pauses and cancellations use the below form and button for this request. We can process requests faster if you use the below button:

If you put a subscription “On Pause” with us, simply use the button below to request to Re-Activate it. When you re-activate, your payment is pro-rated based upon when you start throughout the month, and families do not have to fill out the questions or go through the registration process again.

We use My Studio to stay organized! My studio accepts credit card, debit card and ACH payments.
If you use ACH payments, the administrative fee is much lower.

When you click to purchase anything, our website will take you to our My Studio platform. You will purchase any classes or events through My Studio.
You can use your account with My Studio to see what you purchased, the skater’s attendance, and for certain classes, your My Studio account will be updated with your skater’s progress.
My Studio is actually an app! You can access it from our website, and you can also download it.
Simply go to the app store, search for “My Studio,” and you will select the green option that says MyStudio App.
After you download the app, it will ask for your studio code to connect you with our classes. Our studio code is Premier. From there, log in to set up your account. You can use a password or connect the app to your Facebook or Google account.
Sometimes after making a purchase, you may have to log out and log back in again so that the app connects your purchase to the Class Calendar.

Updated: 3/15/25

The Class Calendar is where you select exactly what classes or ice time sessions you will be at.
There is a link to the Class Calendar on nearly every page of our website that uses the Class Calendar, in the footer of this website, and also through the app. It is the calendar icon with a timer that you will need to select.